SMS, WhatsApp or push — the customer writes on their preferred channel, the agent replies from one place. Conversations assigned, tracked and resolved — without losing a single thread.
When you send messages through SMSAlert, customers reply. Until now, those replies were hard to manage at scale. CRM Chat solves exactly that: it brings all inbound conversations — regardless of channel — into a shared inbox that your entire team can access simultaneously.
Every conversation is assigned to an agent, tagged, tracked and archived. Nothing gets lost. No customer waits without a reply. No colleague overwrites another's work — because everyone knows exactly which conversation is theirs.
Built for teams managing large volumes of conversations across multiple channels, without losing context.
The entire team works in the same inbox without conflict. Each conversation is assigned to a single responsible agent, with instant notifications on status changes.
SMS, WhatsApp Business API and Alertisimo Push — all inbound conversations land in the same inbox. The agent never switches apps, the customer never notices the difference.
New messages appear instantly. Conversation status syncs live across all connected agents. No message is ever read late.
Label conversations by type (support, sales, complaint), set priorities and filter quickly by channel, agent or status. Organized inbox, efficient team.
Set predefined replies for frequently asked questions. Agents access them with a shortcut, customize in seconds and send. Response time 3–5× faster.
Leave notes visible only to the team, mention a colleague, transfer the conversation with full context. The customer never sees internal notes — but the next agent has everything they need.
For every conversation, the agent sees the customer's full history — previously sent messages, channels used, orders, any prior interaction with your business.
Define routing rules: WhatsApp conversations go to the sales team, SMS messages to support, new messages are distributed round-robin among available agents.
Average response time, conversations resolved per agent, volume per channel, peak hours. Clear data to optimize the team and demonstrate support performance.
CRM Chat integrates into the existing SMSAlert workflow — no complicated setup, no data migration.
Wherever there are high volumes of customer conversations across multiple channels, CRM Chat eliminates the chaos.
Questions about orders, deliveries, returns — handled by 3–10 agents simultaneously, via SMS and WhatsApp, with no customer left waiting.
Confirming and modifying appointments via WhatsApp or SMS — agents handle dozens of simultaneous conversations without confusion and without losing patient context.
The sales team tracks leads via WhatsApp and SMS — full conversation history, internal notes, handoffs between sales reps without losing context.
Customers request information about accounts, transactions or products — agents reply securely from the inbox, with access to the full interaction history.
Delivery updates, rescheduling, special delivery instructions — conversations with hundreds of recipients daily, efficiently managed by a small team.
Admissions, course inquiries, student support — all centralized. Every student has their own profile, with the full communication history in one place.
What it means in practice to have everything in one place versus jumping between apps.
CRM Chat is not an external tool connected via webhook. It is part of the SMSAlert infrastructure — it accesses the same contacts, the same message history, the same routing logic and fallback channel.
Messages sent through the API appear in CRM Chat. Replies from CRM Chat are sent through the same SMSAlert infrastructure. Everything is synchronized, everything is in one place — for the sending team and the support team.
Another question? Write to us directly.
The number of agents, active channels, routing rules, integrations with external systems — everything is discussed and customized. There is no fixed plan: we build the right solution together.
Your customers reply on any channel. CRM Chat ensures every reply reaches the right agent at the right time — no confusion, no duplication, no missed messages.